Welcome to Pure Hockey Support Center


  1. Please submit all non-emergency requests as a ticket in this system.
  2. You must log in with your email account to submit a ticket.
  3. Please browse through the available topics before making a selection. Choosing the right topic for your issue will help ensure it gets sent to the right department or person the first time and prevent delays.
  4. Follow the instructions for each type of ticket. Some tickets have special information required. While we don't need you to write a book, the more information you give us the better we'll be able to serve you.
If you require emergency technical assistance, please call our tech support help desk at (800) 921-3803. The help desk is staffed 24/7 including most holidays.

When you submit a ticket, you will be sent a confirmation email. As your request gets worked on you will receive further emails and progress reports. You can reply to the emails to provide additional info or respond to questions from our help desk agents. Thank you!